Last updated: June 2025
SadgunCreation ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data.
1. Information We Collect
When you use our website, we may collect:
- Account information — name, email address, phone number, and password when you register.
- Order & delivery information — delivery address, order history, payment references.
- Measurement data — body measurements you provide for custom stitching orders.
- Usage data — pages you visit, products you view, and actions you take on the website (via cookies and session data).
2. How We Use Your Information
- To process and fulfil your orders
- To send order confirmation and status update emails
- To personalise your shopping experience
- To respond to your customer service queries
- To improve our website and product offerings
We do not sell, rent, or trade your personal information to any third party for marketing purposes.
3. Data Sharing
We only share your data with:
- Courier partners — your name, address, and phone number to arrange delivery.
- Payment processors — limited transaction data for payment verification.
All third parties are contractually required to keep your data secure and use it only for the stated purpose.
4. Cookies
We use cookies to maintain your session (e.g., keep you logged in, retain your cart) and to understand how visitors use our website. You can disable cookies in your browser settings, but some features of the website may not function properly.
5. Data Security
We implement industry-standard security measures to protect your data. Passwords are stored encrypted and are never visible to us. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide our services. You may request deletion of your account and data at any time by contacting us.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent to receive marketing communications
To exercise any of these rights, please contact us.
8. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised date.
10. Contact
If you have any questions about this Privacy Policy, please contact us at noreply@sadguncreation.com.